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We keep all client funds separate from our operating expenses. Funds received by our clients are held in segregated accounts at ANZ Bank.
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Trading in Rockfort Markets derivative products may not be suitable for everyone as derivative products are high risk. Please ensure that you understand the risks involved. A Product Disclosure Statement can be obtained here and should be considered before trading with us.
Rockfort Markets we are committed to your privacy, see our privacy policy for details. If we have not met your expectations and you wish to make a complaint, Rockfort Markets should be your first point of contact. Please refer to our complaints process for details.
Rockfort Markets is also a member of an independent dispute resolution scheme. If a satisfactory outcome cannot be achieved, you may refer your complaint to Financial Services Complaints Limited (“FSCL”), an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. Our participant details can be found at http://www.fscl.org.nz/ and our membership number is 6397. FSCL will not charge a fee to any complainant to investigate or resolve a complaint. Their contact details are: Financial Services Complaints Ltd, PO Box 5967, Wellington 6145 New Zealand. Telephone: +64 4 472 3725, Freephone: 0800 347 257, Email: complaints@fscl.org.nz, Website: http://www.fscl.org.nz/
Rockfort Markets Ltd is a company registered in New Zealand (NZBN 9429042010807) located at Level 2, 22 Fanshawe Street, Auckland Central, Auckland 1010; PO Box 5382, Victoria Street West, Auckland. Rockfort Markets Ltd is a registered Financial Service Provider (FSP509766) and holds a Derivative Issuer Licence issued by the Financial Markets Authority.
